Mel
Kilna
503-760-8192 Home
503-351-4488 Cell
¨
OBJECTIVE
To find employment that expands on my experience in information
technologies, LAN/WAN connectivity, business software package integration, and
software/hardware solutions. I am also working towards Windows 2000 MCSA
certification.
HIGHLIGHTS
OF QUALIFICATIONS
¨
Microsoft
Certified Systems Engineer
¨
Microsoft
Certified Professional
¨
A+
Comptia Certified Computer Technician
¨
Computer
Networking Consultant, end user trainer
¨
Systems
integration, analysis and trouble shooting experience
¨
Hold
the Microsoft certifications NT Server 4.0, NT Server 4.0 Enterprise, NT
Workstation 4.0, Network Essentials, Exchange 5.5 server,and the TCP/IP
certification
¨
Proficient knowledge of performing
administrative tasks of the installation and configuration of TCP/IP,
DNS, WINS, DHCP, and RAS in both NT Server 4.0 and Windows 2000 Server domain
environments.
¨
Proficient
at practical applications and driver testing in Windows 95,98,ME, NT4, 2000, and
XP environments for desktop and laptop platforms
¨
Tier
1 and 2 technical support for Windows 95/98 and Internet Explorer 4X/5X
¨
802.11b
WLAN testing
¨
Digital audio editing and recording via Sonar and
Sound Forge
¨
Computer building for best performance and cost
¨ Microsoft Exchange 5.5
¨ Microsoft Office 95, 97 and Office 2000
¨ Microsoft FrontPage, Publisher 98 and 2000
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Outstanding
written communication and effective interpersonal skills
¨ Ability to work in a team environment and unsupervised
PROFESSIONAL
EXPERIENCE
June
2000-present: Centerfield Packaging,
Portland OR. Information Systems Officer. I implemented a full business
computing environment from component parts, including offsite WAN connectivity
for home office, DSL connections using DHCP and static IP addressingand
firewalls, via DSL routers, remote administration, integration of
software packages including Winfax Pro 10, Act 2000, Quickbooks Pro 2000, Office
2000, and several other software packages. Presently, Centerfield Packaging
Company has representatives in 4 states with several branch offices.
I also on occasion am consulted in regards to computer equipment needed
for customers for installed automated systems, mainly barcode printers, software
implementations, and barcode scanners.
June
2000-May 2001: CDI Corp, Hillsboro
OR, Aloha OR. Software/hardware
tester, MTUI install technician (2 positions) As a contract employee of Intel
Corp, my initial duties included testing and documenting defects in drivers,
software, and hardware being tested, using PVCS Tracker. Testing was under NT4,
Win9x, Windows ME, and Win2000. Testing involved assembling systems, creating
and checking software loads, defect regression, research, testing plan
execution. Another contract position at Intel included equipment preparation,
scheduling, administrative edits in Unix and windows NT, and replacement of Unix
X terminals with windows NT4 workstations, in a chip fabrication clean room
environment.
1997
to June 2000: Stream, Beaverton OR.
Telephone Technical support. Supporting
computer hardware, Windows operating systems, network protocols, applications,
and Internet browsers (including IE2-IE5) for Windows 95 and 98.
Support was as outsource for Microsoft, as well as Dell Computers. Level
2 support for Windows 95 and Windows 98 platforms, driver and registry issues,
Hardware compatibility, data retention and NT networking issues regarding Win95
and 98 clients.
1995-1997:
TeleMark, Milwaukie, OR. Inbound
Telephone sales. Sales for a
variety of accounts, requiring extensive knowledge of the products, which ranged
from mortgage products to satellite service, software, and long distance.
1992-1994: Portable
Energy Products, Scotts Valley, CA. Assembly:
level 2. Duties included construction, testing, and acid fill for rechargeable
sealed lead/acid batteries for laptops and other uses. I also performed process
control data gathering/collation duties and generated histograms, using Excel.
1989-1992:
Meni-Ketti Music Co, Oakland, CA. My
duties were sales and installation of sound systems, musical instruments, and
lighting, also including some basic in house instrument and equipment repairs.
1981-1985
U.S. Navy, Moffett Field, CA. Aviation Antisubmarine Warfare acoustic
operator. Duties included operation, analysis of data from sonar system on P-3C
Orion patrol plane, and associated collateral duties.
EDUCATION
Computer
Technology, Heald College, Portland, OR
1997-1999
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Associate’s in Applied Science in Networking
Technology program
¨
Associate’s in Applied Science In Computer
Technology program